Effective Date: 13 August 2026
Express Car Care, HSR Layout, Bangalore respects your privacy.
This Privacy Policy explains what information we collect, why we collect it and how we use it when you use our website or car services.
We may collect information such as:
Your name
Mobile number
Email address
Vehicle registration number
Vehicle model
Service requirements
Booking details
Information provided through enquiry forms
Payment-related information
Messages sent to us through WhatsApp, email or other communication channels
We may also collect basic technical information when you visit our website.
We may use your information to:
Book your car service.
Contact you about your booking.
Provide quotations.
Understand your service requirements.
Prepare service records.
Prepare invoices.
Process payments.
Provide customer support.
Send service updates.
Improve our services and website.
Prevent fraud or misuse.
Follow legal requirements.
We may collect vehicle information such as registration number, make, model and service history.
We use this information to identify your vehicle and provide the requested service.
If you contact us by phone, WhatsApp or SMS, we may keep relevant information from the conversation.
We use this information to handle your enquiry, booking or service request.
WhatsApp and other communication services may have their own privacy policies.
Our website may use cookies.
Cookies help us:
Make the website work properly.
Understand how visitors use our website.
Improve website performance.
Improve the customer experience.
You can control cookies through your browser settings.
We may use website analytics services to understand website visitors and improve our website.
These services may collect information such as browser type, device information, IP address and general website activity.
Payments may be processed through third-party payment providers.
We do not ask customers to provide confidential information such as card PINs, passwords or OTPs to our staff.
Customers should never share their OTP, PIN or banking password with anyone claiming to represent Express Car Care.
We do not sell your personal information.
We may share necessary information with:
Our staff
Service technicians
Payment providers
Website or technology service providers
Communication service providers
Government authorities when required by law
We only share information when it is reasonably necessary to provide our services or meet legal requirements.
We take reasonable steps to protect your information.
However, no online system can be completely secure.
Customers should also take care when sharing personal information online.
We may keep your information for as long as necessary to:
Provide our services.
Maintain service records.
Handle payments.
Handle complaints.
Resolve disputes.
Meet legal requirements.
When information is no longer required, we may delete it.
We may send service-related messages such as:
Booking confirmations
Service updates
Vehicle collection reminders
Invoices
Important service information
Where permitted by law, we may also send offers or promotional messages.
You can ask us to stop promotional messages.
Our website may contain links to other websites.
We are not responsible for the privacy practices of those websites.
Please read their privacy policies before providing personal information.
Our services are not specifically designed for children.
We do not knowingly collect children's personal information in violation of applicable law.
Subject to applicable law, you may ask us to:
Tell you what personal information we have about you.
Correct incorrect information.
Delete certain information.
Stop certain marketing communications.
Address questions about how your information is used.
We may need to verify your identity before processing certain requests.
We may update this Privacy Policy from time to time.
Any changes will be published on this page.
We recommend checking this page occasionally for the latest version.
If you have any questions about this Privacy Policy or how we use your information, please contact:
Express Car Care
HSR Layout, Bangalore, Karnataka, India
Please use the contact details provided on our website for privacy-related questions or requests.
We strive to ensure best service and guranty & warranty as per spare parts manufacturers. Please confirm the applicable policy before taking service.
This Privacy Policy explains how we collect, use, disclose, and protect your personal information. By using our services, you agree to the terms outlined in this policy.
